Thank you for choosing www.stitchpocket.com! We are committed to providing quality products and services. If you are not completely satisfied with your purchase, here are our refund terms for your reference:
1. Refund Request Time
You can request a refund within 14 days of receiving the product. Please make sure you contact our customer service team within this time limit.
2. Refund Conditions
To be eligible for a refund, the product must:
Stay unused;
Contain all original packaging, tags and accessories;
Any additional shipping costs completed at the time of shipment will not be refunded.
3. Steps to Request a Refund
Please submit a refund request through the customer service email or the “Contact Us” page on the website.
Please include your order number, the reason for the refund, and photos of the product in question (if applicable) in your request.
We will process your request as soon as possible after receiving your request and get back to you with confirmation information.
4. Returning the Product
Once the refund request is approved, we will provide a return address. Please package the product properly and choose a courier with tracking function when returning it. All return costs are borne by the customer unless there is a quality problem with the product.
5. Refund Processing Time
Once we receive the returned product and confirm that it meets the refund conditions, the refund will be processed within 2 business days. The refund will be returned to your account via the original payment method, and the specific arrival time may vary depending on the bank’s processing time.
6. Non-refundable products
According to relevant laws and regulations, the following products may not be refunded:
The product has been used or damaged;
Unauthorized return of goods;
Products that exceed the refund application time limit.
If you have any questions or need further information, please feel free to contact our customer service team, we will serve you wholeheartedly! Thank you for your support and trust in our products!
